Stark County ITC Service Catalog

What We Offer

Stark County IT provides legacy technology systems support while infusing innovative technology that meets your agency’s priorities and the public’s needs – now and into the future.

We partner with you to learn your business and what your customers need. We offer insight from across Stark County to help you make the best decisions. We do that by connecting you with the tools and technology you need to succeed.

Our standard services are available to all County agencies and employees. 

Included Standard Services:

Accounts and Access
  • Remote Access – Allows employees to access business resources from locations not in the office
  • Business Applications Access – Manage account access for line of business applications
  • User ID and Access – Provide employees with what they need to access company resources located on their desktop.
Collaboration
  • Audio Conferencing – Employees can host or join meetings on their telephone devices either remotely or onsite
  • Document Sharing – Enables employee access to collaboratively work on shared documents
  • Video Conferencing – Allows users to interact via webcam with people both within and outside the organization
  • Web Conferencing – Employees can host or join meetings on their desktop/laptop computers either remotely or on-site
Communications
  • Chat – Instant messaging between employees
  • Email – email communication to connect with other employees, vendors, the public
  • Mobile Devices – Manage company provided phones with training and applications setup and maintenance
  • Telephone – Telephone service provides employees access to voice and communications
Connectivity
  • BYOD (Bring Your Own Device) – Employees bring devices and gain access to limited work functionality
  • Internet – Give employees access to content online through either an Ethernet or wireless connection.
  • Guest Wi-Fi – Non-employees can have limited access to internet on-site
Consulting
  • Contract Negotiation – Assisting customers in the identification of various technical aspects of a contract
  • Business Analysis / Requirements Gathering – Supports your agency in identifying its needs and gathers the requirements to understand what needs to be done
  • Project Management Analysis – A technical assessment and recommendation for new systems or vendor selections
  • Desktop Application Training – Provides training regarding general desktop applications
  • RFP Reviews – A technical needs assessment for project proposals
  • Solutions Development – Develop a technical solution that helps business users meet their needs
  • Security Consulting & Assessment – Conduct assessment and consulting related to system or document security
  • Time Studies – Works with your agency to study the amount of time a business process takes and assesses the opportunities to improve operations
Desktop, Equipment, and Software
  • Cameras and Access Control - ******
  • Device Move – Relocate devices from one location to another
  • Hardware Provisioning – Supply employees with necessary up-to-date hardware for them to complete their work
  • Software Provisioning - Supply employees with necessary up-to-date software for them to work.
  • Software Support - Helping employees troubleshoot application errors or malfunctions.
Employee Services
  • Employee Records Management – Create, store, manage, and retrieve employee information
  • Performance Evaluation – Store, manage, and retrieve employee performance evaluation information
  • Time and Attendance – Enterprise time tracking used for developing schedules, maintaining leave balances, and payroll
Files and Documents
  • File Archiving – Collect multiple data files together into a single file for easier storage
  • File Restoration – Restore a file that was lost or damaged
  • File Storage – Securely store a document on IT-managed space
  • Shared Folders – Employee access to file/folder storage on a communal network drive
Help and Support
  • After-Hours Support – Provides IT support after regular office hours for critical services
  • Desk Side Support – Provides in-person support for individual county employees regarding end-user technology
  • Service Desk – Resolve issues and provide support for users
Security and Risk
  • Security Management - Prevention, detection, measurement, response, recovery relating to Stark County's security 
  • Security Strategy - Developing and organized, systematic, programmatic, and proactive approach to IT Security. 
  • Business Process Controls and Internal Audit - Ensure best practices of information security are implemented throughout the county
  • Risk Management - The ongoing process of identifying security risks and implementing plans to address them
  • Business Continuity - Creation of a prevention and recovery system from potential threats such as natural disasters or cyber-attacks
  • Disaster Recovery Planning - Day-to-day procedures and policies are implemented and enforced to ensure ITC staff function quickly and respond in the event of a disaster
  • Next-Gen Antivirus/Antimalware Protection
  • Security Information and Event Management (SIEM)
  • URL Filtering and Malicious Domain Blocking
  • Network Intrusion and Prevention Systems (NIDS/NIPS)
  • Multifactor Authentication - Implementation and administration of elevated security practices with two-tier authentication
  • Email Security - Prevention/reduction of spam, malware, and phishing. Safe Links and Safe Attachments protection
  • Security Awareness Training
  • DDOS Protection
  • Bitlocker Device Encryption
  • Network Access Control