The Human Services Division of Job and Family Services provides many services to those in need in Stark County.  Our programs are structured to assist in providing financial stability, allowing county residents to meet their individual and family health and nutritional needs.

Some Services Offered Through Human Services:

Take Advantage of the Most Convenient Way to Manage Your Benefits

  • Please assist in keeping call wait times as short as possible.  If you have recently submitted documents to our Agency, please do not call to check on the status of verifications submitted unless it has been more than 10 calendar days. 
  • Avoid the wait time completely!  You can check on your case status at any time by registering for a Self-Service account at  https://benefits.ohio.gov
  • When you register for an account, you can opt-in to text or e-mail messaging for updates when actions are taken on your case! 
  • See the benefits of text messages here.

Click here for time-saving tips when navigating services

Be cautious of fraudulent activity

SNAP EBT and Cash cardholders should be cautious of fraudulent activities, such as skimming and phishing.   There have been statewide reports of criminals using these means to  steal assistantship benefits.  We encourage cardholders to be proactive in protecting their benefits by following these tips:

  • When using your card, carefully look at the card reader to determine if a skimmer has been fit over it.
  • Cover the keypad with your hand when you input your PIN, to stop someone from seeing the number entered.
  • Never share your PIN or EBT card number with another person or through an email, text message, or over the phone.
  • Do not click links that may be provided in emails or text messages.
  • Lock your SNAP EBT card when not in use to protect your benefits.  This can be done through the “Connect EBT” app or by calling 1-866-386-3071.
  • Protect your SNAP benefits. View this flyer to learn how to lock and unlock your EBT card.

If you believe your benefits have been stolen or compromised, take these steps: 1.) change your PIN, 2.) request a new card by calling 1-866-386-3071 (SNAP EBT) or 1-866-320-8822 (Cash card), 3.) notify our office by calling 330-451-8223 or emailing [email protected], and 4.) file a theft report with your local law enforcement agency. 

USDA Nondiscrimination Statement:

 In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the State or local Agency that administers the program or contact USDA through the Telecommunications Relay Service at 711 (voice and TTY). Additionally, program information may be made available in languages other than English.

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at How to File a Program Discrimination Complaint and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

(1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Mail Stop 9410, Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; or
(3) email: [email protected].

USDA is an equal opportunity provider, employer, and lender.